Our quiet, remote location is an advantage while you are here, but it also makes it difficult for us to re-book rooms on short notice. Please note our Cancellation and Rescheduling Policies are based on the timing of your decisions, so please read the policies below as they could be important to you.
Cancellations and Refunds
If you cancel on or before the 21st day prior to your arrival date, your deposit will be refunded by check less a $45.00 cancellation fee or you may leave your deposit on file and apply it to another reservation once without incurring any charges.
Within 21 days of arrival, all room sales are final and are non-refundable, however there are some options for rescheduling or postponing as detailed below. Add-on services or sales, like massages, boat rentals, and private dining, will be refunded as long as you cancel by 3 PM two days prior to your arrival date. There are no refunds for early departure.
You may reschedule on or before the 21st day prior to your arrival. Within 21 days of arrival, you may reschedule but only if you are rescheduling to an earlier arrival date. Postponing or rescheduling to a later arrival date will be treated as a cancellation of the existing reservation followed by a completely new reservation with the cost of the room being forfeited to pay for the first reservation unless you have purchased our Ability to Postpone Option as described below.
Ability to Postpone Option
For those of you whose plans may change or are concerned about winter weather making the roads impassible, we offer an Ability to Postpone Option for an additional, non-refundable 10% of the room cost. This allows you to postpone to a later arrival date once, for any reason, as long as you notify us by 3 PM two days prior to your arrival date or anytime on the day of your arrival if you are postponing due to winter weather road conditions. If you don't know your new arrival date, your room deposit will be placed on file for later use when you can make that decision. This Option must be purchased when the reservation is made or it may be added on or before the 21st day prior to your arrival--it cannot be added within 21 days of arrival. If you use your Ability to Postpone option, you will have to pay the 10% fee a second time if you want the Ability to Postpone option to apply to the new reservation.
Details and the Fine Print
To cancel or postpone, you must contact us by phone during normal business hours and receive a cancellation number. If you attempt to cancel or postpone by e-mail, do not assume your reservation has been acted upon unless we return your e-mail with a cancellation number or other information because your request may not have been received. We are not responsible for delays in cancellations or postponements caused by e-mail problems and e-mails received after hours will be counted as received on the next business day. All rescheduling is subject to availability and pricing adjustments for the day of the week, seasonal rates and special events. All refunds will be made by check payable to name on the credit card or checking account. There are no refunds for early departure, and all deposits placed on file will be forfeited if not used within two years.
Payment for Services
We require full payment for all reservations made within 21 days of your arrival date by credit card, debit card or direct debit from your checking account. If you reserve more than 21 days in advance, we require 50% of your total stay to confirm the reservation, and the remaining 50% will be automatically charged to your card or checking account on the 22nd day prior to your arrival, which is the last day before the sale becomes final.