Our quiet, remote location is an advantage while you are here, but it also makes it difficult for us to re-book rooms on short notice. Consequently, all sales are final within 21 days of arrival. We recommend that you purchase travel insurance for an additional 7% of your reservation to cover unforeseen events such as illnesses in the family, ice or snow storms, change of duty orders, termination of employment and other unavoidable problems as detailed on our Travel Insurance page. Please note that rescheduling within 21 days of arrival still requires us to resell the original nights on short notice and is therefore considered a cancellation followed by a new reservation.
Refunds on Cancellations Within 21 Days of Arrival: If you purchased travel insurance and cancel or reschedule within 21 days of your arrival date for a covered reason, we will Email you a statement of account to assist you in filing a claim with Travel Guard. Claims may be filed by calling 1-888-409-7749 at which time they will let you know what additional documentation (like a doctor's note) is required for processing. If you did not purchase travel insurance or your reason for cancellation is not covered by the policy, then your deposit will be charged for any dates of your original reservation that we are unable to resell. Any remaining balance will be refunded to you by check, less a $45 cancellation fee.
Refunds on Cancellations More Than 21 Days Prior to Arrival: If you cancel or reschedule more than 21 days prior to your arrival date, your deposit will be refunded by check, less a $45.00 cancellation fee, or you may leave your deposit on file and apply it to another reservation once without incurring the fee. If you purchased travel insurance and cancel between 22 and 30 days prior to arrival for a covered reason, the travel insurance can by used to recover the cancellation fee.
To cancel or reschedule, you must contact us by phone during normal business hours and receive a cancellation number. If you attempt to cancel by Email, do not assume your reservation has been cancelled unless we return your Email with a cancellation number because your Email may not have been received. We are not responsible for delays in cancellations caused by Email problems and cancellations received after hours will be counted as received on the next business day. All rescheduling is subject to availability and pricing adjustments for the day of the week, seasonal rates and special events. All refunds will be made by check payable to name on the credit card or checking account. There are no refunds for early departure, and all deposits placed on file will be forfeited if not used within one year.
Payment for Services: We require full payment for all reservations made within 21 days of your arrival date by credit card, debit card or direct debit from your checking account. If you reserve more than 21 days in advance, we require 50% of your total stay to confirm the reservation, and the remaining 50% will be automatically charged to your card or checking account on the 22nd day prior to your arrival, which is the last day before the sale becomes final.