The All New
Beaver Lake front
Cabins & Suites
Eureka Springs,
Arkansas

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1234 County Road 120
Eureka Springs, AR 72631

888-253-9210
479-253-9210
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Policies

Check-in time is from 3:00 PM to 8:00 PM or by other arrangement with advance notice. Check-out time is 11:00 AM.

We value your comfort, privacy and peace of mind. All of the following policies are designed to make your time with us as well as the time of other guests as pleasant as possible.

The elegant nature of our accommodations does not lend itself to children. Accordingly, we can not accommodate guests or visitors under the age of sixteen.

Our cabins and suites are strictly smoke-free. Please do not smoke inside your cabin or suite. Ashtrays are provided for the convenience of smokers on the decks, grounds, and boat dock.

Do not bring pets or other animals into your cabin or suite nor keep them on property.

Guests are solely responsible for properly anchoring their boats and assume all liability for damages resulting from improper anchoring, high winds, rough water, inclement weather or other acts of God.

Our dock is not designed for jet skis! If you would like to bring a jet ski, please be prepared to take it out of the water after each use. If you anchor your jet ski to the dock and a storm develops, you will propably sustain significant damage for which we are not responsible.

Swimming, fishing. hiking and use of our facilities in general is at your own risk. There is no life guard on duty.

Registered guests may invite up to two additional visitors per unit rented. Your visitors must be 16 years old or older, and they may not stay overnight. No more than 8 people may occupy a single cabin or suite at any given time. Registered guests who are being married on property may invite up to 8 people for the ceremony, however the number of visitors remaining after the ceremony must comply with the limits set forth in this paragraph.

Payment for Services: We require full payment for all reservations made within 15 days of your arrival date by credit card, debit card, or check-by-phone.

Payment by Credit or Debit Card: If you reserve more than 15 days in advance, we require 50% of your total stay to confirm the reservation, and the remaining 50% will be automatically charged to your card on the 15th day prior to your arrival if not otherwise received by that date.

Payment by check or check-by-phone: We require full payment for all reservations made using these methods. If you want to mail a check, you must reserve at least 30 days in advance and your check must be received within 10 days after making your reservation. For reservations made less than 30 days in advance, payment must be made using our simple and secure check-by-phone process.

Cancellation Policy: This policy is intended to be fair to our guests yet prevent an excessive loss of income to our business. Our remote, private location is an advantage while you are here, but it also makes it difficult for us to re-book rooms on short notice, and once we reserve a room for you, we remove it from the market refusing all other requests.

If you cancel or reschedule 15 or more days prior to your arrival date, your deposit will be refunded less a $45.00 cancellation fee or you may leave your deposit on file and apply it to another reservation once without incurring the cancellation fee.

If you cancel or reschedule less than 15 days prior to your arrival date, your deposit will be charged for any dates of your original reservation that we are unable to rebook. The remainder of your deposit will be refunded less a $45.00 cancellation fee or you may leave it on file and apply it to another reservation once without incurring the cancellation fee. The only exception to this policy is the Inclement Weather Provision as detailed below.

To cancel or reschedule, you must contact us by phone and receive a cancellation number. If you attempt to cancel by email, do not assume your reservation has been cancelled unless we return your email with a cancellation number because your email may not have been received. We are not responsible for delays in cancellations caused by email problems. All rescheduling is subject to availability and pricing adjustments for the day of the week, seasonal rates and special events. All refunds will be made by check payable to name on the card or check. There are no refunds for early departure, and all deposits placed on file will be forfeited if not used within one year.

Inclement Weather Provision. This provision applies only to reservations for dates during our winter season from December 1 thru March 31. If you are unable to get here due to impassable roads, your deposit will be held on file and may be applied to another reservation for dates between the 1st of December thru the 31st of March in either the current or next winter season.

Reservations using a deposit on file under the Inclement Weather Provision must be made within 4 days of the intended arrival date of the second reservation. All reservations will be subject to availability and pricing adjustments for the day of the week, seasonal rates or special events. Deposits not used by March 31 of the next winter season are forfeited, and only one additional reservation may be made with the same deposit. If you cancel a second time for any reason, the deposit will be forfeited.

For example, you have a reservation for 2 nights on February 15 and 16th, 2006. On February 14, 2006, an ice storm makes the roads impassible and you cancel your reservation. We loose two nights revenue, and your deposit is placed on file. You may reserve another stay using this deposit between the dates of February 17, 2006 thru March 31, 2006 or December 1, 2006 thru March 31, 2007. If you would like to reserve the dates of March 8 and 9th, 2006, you must wait until March 4, 2006 before making the reservation. If you are unable to make a reservation before March 31, 2006, then you will need to wait until December 1, 2006 at the earliest to make another reservation that uses your deposit. If you have not used your deposit by March 31, 2007, then it is forfeited.